We want our customers to be 100% satisfied with their purchase from THE SUPER CO. Returns/Refunds must be approved in advance. Please contact firstname.lastname@example.org to get your Return Authorization (RA) number prior to shipping any product to us. Important guidelines for all SUPER CO. returns. All returns must be clearly labeled with your RA number. Returns must be in like-new/unused condition to receive a refund. Returns may only be made within 10 days of receipt of your order. Customers are responsible for any costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Shipping charges for the original order are non-refundable. A 20% restocking fee will be applied to all approved returns. If you believe the item you receive is not representative of what you ordered, we will do our best to make it right: Custom orders are made to specifications.
Defective, or damaged missing products
Should your items arrive damaged, defective or missing, please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away.
Lost or damaged packages
Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process: Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers). Sign the freight carrier's bill as short, damaged, or incomplete to record the issue. Obtain the signature of the carrier for the lost or damaged merchandise.